FAQ

Billing

Payments Methods - We accept VISA, Mastercard, American Express and Discover debit and credit cards. Also, we accept PayPal payments.

Sales Tax - We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location which the order is being shipped or delivered.
 
Checkout Problems - Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for you.

Shipping & Tracking

Order Status - We process orders multiple times throughout the day (Monday through Friday), excluding holidays. For orders placed before 4:30 pm EST on these days, will be shipped the same business day unless there is a problem with your order (shipping address, out of stock item, etc.)

Successfully placed orders receive an e-mail receipt with your order details. If you do not receive this item, please check your SPAM folder or contact us for confirmation.

If you need to modify your order, please contact us immediately via e-mail. We will not be able to make changes to your order after your order has shipped. Orders cannot be canceled once they are placed.

Tracking Your Order - Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the "Order history" tab.

Returns

We want to make sure that you have the best experience possible. If something isn't right with your order, please contact us and we'll do our best to fix it for you. Please review our Return Policy below and feel free to contact us with any questions you might have.

Items are eligible for return if:

  • All items are un-worn, un-washed, un-altered and have the original tags still attached.
  • Items are received within 30 days from the original purchase date.

Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.

Sizing

Measurement Guide
💡Tip: Wear a non-padded bra when measuring bust for accuracy. Always measure while standing straight, relaxed.

  • Bust: Measure around the fullest part of the chest, keeping the tape comfortably snug.
  • Waist: Measure around the narrowest part of your waist (usually above the navel).
  • Hip: Measure around the fullest part of the hips and buttocks.